Frequently Asked Questions

When is your Walk-Up Box Office open?
What forms of payment do you accept?
How do I buy MOVIE tickets?
Can I buy advance MOVIE tickets?
How do I buy CONCERT & LIVE EVENT tickets?
How do I buy CONCERT & LIVE EVENT tickets online?
Can I buy my CONCERT & LIVE EVENT tickets by phone?
Why do you charge a ticket-processing fee?
How do I pick up my CONCERT & LIVE EVENT tickets?
How do I buy tickets for Metropolitan Opera simulcasts?
What is your ticket refund policy?
What happens if a show is cancelled?
Balcony Bar? You've got a Balcony Bar?
What kind of movies do you show?
How do you chose your movies?
How long does a movie stay on your screen?
How come you're only showing one movie? Didn't the Strand used to show two?
How are your movies shown?
Do you offer a frequent movie-goer discount?
Do you have gift certificates?
Can you get my favorite artist for a concert at the Strand?
Can I rent the Strand for my own personal event?
Can an outside promoter rent the Strand for a concert or special event?
Can I advertise my business in the Strand Preshow or Calendar?
When does your printed calendar come out?
What are those round things on the floor?


When is your Walk-Up Box Office open?
For films, the walk-up Box Office opens 1/2 hour before show time. For concerts and special events, the Box Office generally opens 1.5 hrs hours prior to show time.


What forms of payment do you accept?
We accept Visa, Master Card, and Cash. Sorry, we do not take checks.


How do I buy MOVIE tickets?
Movie tickets can ONLY be purchased at the Strand Theatre walk-up Box Office window. (Sorry, movie tickets are NOT available by phone or online.)


Can I buy advance MOVIE tickets?
We do not offer advance sales on our regular films, however, advance tickets may be available for select SPECIAL FILM EVENTS, as advertised.


How do I buy CONCERT & LIVE EVENT tickets?
Strand concert and live event tickets can be purchased at the walk-up Box Office, online, or by phone.
Tickets for live events that are presented by our renters and outside promoters/presenters may NOT always be available for sale on our website. However, our website will always tell you where and how you may purchase tickets for these events.
Tickets for Bay Chamber Concerts performances are sold exclusively through the Bay Chamber Concerts organization. For more information on BCC events at the Strand, visit their website or call: 207-236-2823.


How do I buy CONCERT & LIVE EVENT tickets online?
It couldn't be easier! Just visit our website www.rocklandstrand.com and click on the BUY TICKETS NOW link on the home page. (*Please note there is a $2.50 per ticket processing fee for all internet orders.)


Can I buy my CONCERT & LIVE EVENT tickets by phone?
You certainly may! Just give us a call Monday-Friday from 12 noon to 4pm, and our staff will be happy to help you. (*Please note there is a $2.50 per ticket processing fee for all phone orders.)


Why do you charge a ticket-processing fee?
We charge this fee to help off-set the costs associated with being able to offer an internet and phone based ticketing service. Compared to other ticketing services, our fees are on the lower end, and we think they are quite reasonable.


How do I pick up my CONCERT & LIVE EVENT tickets?
If your tickets were ordered online or by phone, you may pick them up at WILL CALL the day-of-show at the Box Office window. Tickets may not be picked up beforehand. 


How do I buy tickets for Metropolitan Opera simulcasts?
Tickets will be available for each season's Met Opera series on an announced schedule (usually beginning in August). They can be purchased at our walk-up window, online, or by phone. Tickets for Met Opera performances are sold individually, or in a convenient season ticket package! Please note that all Met Live seats are reserved.


What is your ticket refund policy?
Tickets are non-refundable. If you cannot make it to a show for whatever reason, we recommend that you try and re-sell your ticket at the door, or give it to a friend to use. However, refunds or exchanges will be given in the event of a cancelled show (see below). Also, please see our "terms of use" disclaimer on our website ticketing page.


What happens if a show is cancelled?
In the event of a show cancellation, we will contact you via phone or e-mail as soon as we can to arrange a ticket refund or exchange. If the artist can get here for the show, the show will go on regardless of weather. If the artist is unable to perform, we will notify ticket holders of the cancellation as best we can.


Balcony Bar? You've got a Balcony Bar?
We do! Located in our balcony, the Strand Balcony Bar offers a fine selection of beer and wine, and a friendly and courteous bartender waiting to serve you. It's a very civilized way to enjoy a movie or concert. The Bar is open Saturday evenings during our regularly scheduled films, and also for all concerts and select special events. We ask that patrons drink responsibly and appropriately for a performance atmosphere. Please note: State law requires that patrons be 21 or older to sit in the balcony when the bar is open.


What kind of movies do you show?
The Strand prides itself on its program of fine independent films, the majority of which are first-run, current releases that are also playing in the major metropolitan areas. Although it is likely that you will be familiar with some of the films that we choose to bring to the Strand, we also occasionally offer smaller independent titles that you haven't heard of, but are films that we believe deserve to be seen and recognized. We also offer special film events, film festivals, and retrospective/classic titles from time to time.


How do you chose your movies?
We follow the development of upcoming film releases closely, and choose films that we feel would appeal most to our audience. Some of our criteria for choosing the films we offer include: good audience response in other markets, critical acclaim, film festival and industry awards, and solid reviews. Film booking is a highly competitive business, and although we can't always get the film we want exactly when we want it, we're always working to bring new and exciting cinema to Strand audiences. We also take suggestions!


How long does a movie stay up on screen?
We feature a new film every week, which starts on Friday and runs through Thursday, so you have a full week to catch our latest film. However, we will occasionally run bigger titles for two weeks, and sometimes we don't have a film screening on a given day due to a special event or concert taking place at the theatre.


How come you're only showing one movie? Didn't the Strand used to show two?
The Strand was built in 1923 as a classic single-screen neighborhood theater, and it wasn't until 1979 that the balcony was closed off to provide space for a second screen. When the theater was renovated in 2004-2005, it was decided to return the auditorium to its original single-screen configuration. We pride ourselves on being a classic single-screen movie house, and many of our patrons feel some of the best seats are in the balcony!


How are your movies shown?                                                                                                                                           The Strand has a brand new state of the art digital projection system. Over the past few years film distributors have been shifting from film which is expensive to ship to high-definition digital files which can be directly downloaded onto servers by theaters. Digital quality is exceptional and with the installation of this system the Strand will now be able to show movies in this new format. We will also continuing to show films in the 35 mm format that has been the industry standard for nearly a century. “We’re adapting to the realities of 21st Century distribution by adopting the necessary digital technology,” Strand Theatre Manager Liz McLeod reminds us, “but we have no intention of turning our backs on our heritage. We’ll retain our ability to project traditional 35mm film from a dual-projector changeover system, which will allow us continued access to archival film prints for special screenings. We will be the only theatre in the Midcoast area—and one of the few in the entire state of Maine—with this capability.”


Do you offer a frequent movie-goer discount?
Yes, we offer a special ten-show discount card for our regular movie patrons. Ask about this offer at the box office next time you come by!


Do you have gift certificates?
Absolutely! The STRAND GIFT CARD is a welcome gift for any occasion, and is available for any amount. You can use it like cash for tickets to any regularly scheduled Strand film, for treats at our concession stand, or at our Balcony Bar. *Please note: Gift Cards cannot be used for concerts & special event tickets.


Can you get my favorite artist for a concert at the Strand?
We're always looking for fresh, exciting live shows, so by all means drop a note in our suggestion box in the lobby. Scheduling live acts is a complicated business, with much depending on the coordination of performer schedules with available dates in our own calendar - and while we can't guarantee any particular performer at any specific time, we're very interested in knowing who you'd most like to see!


Can I rent the Strand for my own personal event?
The Strand has proudly hosted a number of special events, ranging from corporate conferences to staff parties to weddings - and we'd be happy to talk with you about your own function. To find out more about how we can work with you in making your event happen, just call the Strand business office at 207-701-5053, or email us at info@rocklandstrand.com.


Can an outside promoter rent the Strand for a concert or special event?
Yes, the Strand is for rent to commercial/private promoters. Please call our business office for information and rental rates: (207) 701-5053 or email us at info@rocklandstrand.com.


Can I advertise my business in the Strand Preshow or Calendar?
Absolutely. Just call Marketing Manager Jana Herbener at the Strand business office at (207) 701-5053, and she'll be happy to discuss full particulars.


What are those round things on the floor?
Some say they're convenient 1920s era stands for suave gentlemen to use when storing their top hats, but the truth is more prosaic - they're ventilation outlets for our heating air conditioning system, and are especially refreshing places to sit on a summer afternoon!

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